FAQ'S

1. How to book Vistara getaways Holiday package?
You can book holiday package on Vistara Getaways by following simple steps.
(i) Select a holiday package you want to book.
(ii) Enter details like number of passengers, travel date, departure city etc. and get your quote.
(iii) Sign in & enter travellers details.
(iv) You'll get to payment page where you can select payment mode for payments. You can also call our holiday experts on 18002701828

2. Why to book holiday package from Vistara Getaways?
Vistara getaways is powered by Vistara – Tata Sia airlines ltd. and Thomas cook India Limited. Vistara is one of the most trustworthy airlines with seamless and personalized flying experience. Thomas Cook India is one of the oldest and trustworthy travel company. We offer a wide range of packages in India and across the world where we have Vistara network. We cater to various segments like honeymoon, Heritage India Holidays, solo travelers, kids friendly, family trip, group tours, adventure tours, wildlife safaris etc. Our motto is to provide best affordable luxury holidays and we thrive to achieve it.

3. What is included in a package holiday provided by Vistara Getaways?
A holiday package will include flight tickets, hotel stay, sightseeing and meals depending on the type of package you choose. You can choose from various types of packages like air inclusive packages, only stay packages, group tour packager or customized holiday packages.

4. Are there any offers on holiday packages provided by Vistara getaways?
At Vistara Getaways we strive to give our every customer a chance to book holidays at best prices. We believe we are best in market to give affordable luxury holiday experience. We provide offers on case to case basis and we are sure that it will spark your wanderlust. Keep checking out our promotions & offers emails.

5. Where can I go on holiday?
You can choose from Indian destinations or International destinations for your holidays. Our top Indian destinations are: Kerala, Himachal Pradesh, Rajasthan, Kashmir, Andaman, Goa, Gujarat, Madhya Pradesh & Uttarakhand. Our top International picks are: Nepal , Sri lanka , Singapore , Thailand and dubai.

6. Can I cancel my holiday package booked through Vistara getaways?
If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client,14 days less prior to date of departure or a "No Show " on the tour 100%of the Total Tour Cost Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated in the above-mentioned table

The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client

7. What is the Refund process?
Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of Demand draft/Crossed cheque/ Cash at the discretion of the Company. For Bookings routed through our Preferred Sales Agents or Travel agent, the refunds will be routed through them. It would atleast take 30 days to process refunds. There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tours, Hotels, and Sightseeing etc.) for any reason whatsoever